Software Service IT Service Management

IT Service management manages information technology (IT) systems, philosophically centered on the customer's perspective of its contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. ITSM is process-focused with improvement, movement, frameworks, and methodologies.

It focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users. ITSM is operational concerns of information technology management and not with technology development. Many non-technology companies have significant information technology systems which are not exposed to customers.


In this respect, ITSM can be seen as equivalent to an enterprise resource planning (ERP) discipline for IT – although its historical roots in IT operations may limit its applicability across other major IT activities, such as IT portfolio management and software engineering.

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